Refund Policy

Refund Policy

Thank you for shopping at DoctorsProducts.lk. We value your satisfaction and strive to give you the best shopping experience.

Returns

We accept returns within 14 days of purchase. To be eligible, items must be unused, in original condition, and in original packaging.

Refunds

Once your return is received and inspected, we will notify you. If approved, refunds will be issued to your original payment method. Shipping costs are non-refundable.

Exchanges

Exchanges for size, colour, or style are accepted within 14 days. Please contact our support team for instructions.

Non-Returnable Items

Gift cards

Downloadable software

Custom/personalized products

Perishable goods

Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately for a replacement or refund.

Return Shipping

Customers bear the cost of return shipping unless the return is due to our error.

Processing Time

Refunds/exchanges will be processed within 7 days of receiving the returned item.

📩 Contact Us: Contact Us: doctorsproducts.lk@gmail.com / +94760905014